For items that are packed by you, coverage is only against loss and not damage. The simple logic the insurance company have is that they don’t know if you packed a broken cup!
For items that are packed by us, we have the most comprehensive policy available. Our policy will cover, any damage, such as chips, scratches, dents or breakage as well as loss howsoever caused.
With other moving companies there are 3 standard exclusions:
• Mould and Mildew
• Pair and Sets
• Mechanical Derangement.
For further details on these exclusions, please see the policy details attached.