What information do we collect?
We strictly collect only the information that our clients have directly given to us, or they have filled out an online survey and have given the third-party consent to pass their information on to us so we can provide them with a quote.
This information includes, but is not limited to:
- Client’s name
- Residential addresses
(including the address, you will be moving from and to)
- Contact details, which can include the following:
- email address
- landline number
- mobile number
- Date of birth
- Records of communications sent to us: (by telephone, email or otherwise), for example, to report a complaint, general enquiry and comments, or general information.
What do we do with this data?
We use this personal data for the following purposes:
- Providing our services
We need to include customer’s personal details when providing them with a personalised quotation for our services. Also, this information is required to be passed on to our partners and agents, who help us carry out our services.
- Sending information about our services
We may use our client’s contact information to get in touch with them about the services we offer, or details of ongoing promotional offers they may be interested in.
Our clients reserve the rights to opt out of this at any time, simply by telling us. If they have been contacted via email, they will have the option to opt out from receiving future promotional offers, or marketing emails.
- Customer Support
We may use our client’s personal data to provide them with customer support or to investigate complaints or concerns.
Customer information may be passed on to Eagle Relocations Ltd awarding associations, when clients are referred to them during the process of an unnegotiable claim. However, this will not be done without the customer’s knowledge and authorisation.
Our Lawful basis for processing client’s personal data
Under Article 6 of the EU General Data Protection Regulation (GDPR), Eagle Relocations Ltd are required to inform our clients the legal basis under which we collect and process their data.
We will only collect and process their personal data in accordance with one of the below lawful bases:
- Performance of a Contract: this is where the processing is necessary for a contract we have with a client, or a client has asked us to take specific steps before entering into a contract, such as providing them with a quote.
- Our legitimate interests: this is where Eagle Relocations Ltd collect and process data in accordance with our “legitimate interests,” which include improving our services, providing clients with marketing information or any related services.
- Compliance with our Legal Obligations: we may be required to process or share a client’s personal data in compliance with a legal obligation, such as in response to a request by law enforcement or when investigating a civil claim.
Data storage and international transfers
Eagle Relocations Ltd take the security of all personal data held on the database we use very seriously, and all of our clients’ personal data will be kept according to strict safeguards and in compliance with the GDPR.
Eagle Relocations Ltd CRM (Customer Relationship Management) software MoveMan, is the database which holds our clients’ personal data and information. This database will undergo an update to ensure it is GDPR compliant. The update will hold features which will allow us to automatically anonymise a client or inform them of all the data we hold about them, if the client requests this.
Our clients have the right to be informed over what personal data we hold and how we are using it. This information I available upon request.
If a client has consented to particular uses of their personal data, they have the right to withdraw this consent at any time.
Clients have the right to “portability” of their personal data that we have collected with their consent or in performance of a contract.
Where we are using clients’ personal data in accordance with our legitimate interests, they can object to further use if this data. If a client objects, we will stop using their data in this way immediately.
Clients may always object to further use of their data for direct marketing purposes by clicking the “unsubscribe” button within marketing emails.
If the data we hold is incomplete or incorrect, our client can request that we rectify our records. We will aim to comply to all requests within 30 days, unless the request is particularly complex.
Our clients hold the right to request erasure of the personal data we hold. However, if we have collected data from our clients in performance of a contract, we cannot normally comply with a request for erasure.
Clients can exercise their rights by simply contacting us using the below contact information:
- Call the office on +44 (0) 1923 801 500,
and ask to speak to our Quality Manager: Emma Bowen
- Email us on Customer.Support@eaglerelocations.com
- Writing to us and sending the letter to the below address:
Unit 9 Millfield House
Croxley Business Park
How long will we keep data for?
We will keep clients’ personal data for as long as it is necessary. This means their personal data will be retained for as long as we have an active contract or business relationship with the, and after this, we will keep their data for as long as it is necessary for the purposes for which it is stored.
What happens if client’s refuse to provide us with information we need?
As outlined above, some of the personal data provided to us will be used in order to enter into a contract with a client and to comply with our legal obligations.
Should a client refuse to provide us with the data we require to offer our service(s), or they request us to erase the personal data we hold, it is likely we will not able to deliver our services to them.
Cookies and Similar Technology
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Most computer and some mobile web browsers automatically accept cookies but, if you prefer you can change your browser to prevent that or to notify you each time a cookie is set.
You can also block cookies however, doing so can mean you may not be able to take full advantage of the company website.